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agentsevaluationproduction
January 15, 2024

Agents need evals, not vibes

Most agent demos succeed because the human silently compensates for the agent. In production, nobody is there to nudge the model. Here's how to build agents that survive contact with reality.

The uncomfortable truth

Most agent demos succeed because the human silently compensates for the agent.

In production, nobody is there to "nudge" the model, rewrite a prompt mid-flight, or ignore a failure case. If you want agents that survive contact with reality, you need evaluations that are:

  • **Repeatable** — same inputs, same scoring criteria
  • **Representative** — scenarios that match real usage
  • **Automated** — no human in the loop for scoring
  • **Tied to business outcomes** — not just "did it work?" but "did it work well enough?"
  • The minimum viable eval harness

    You do not need a research lab. You need five things:

    1. **A task spec** — strict input/output contract

    2. **A dataset of scenarios** — 30–100 real-ish cases

    3. **A scoring rubric** — pass/fail where possible

    4. **Instrumentation** — trace steps, tool calls, latency, token cost, failure modes

    5. **A gate in CI** — if eval fails, it doesn't ship

    That's it. Start there. Sophistication can come later.

    What to measure

    Track these metrics from day one:

    Metric
    Description

    --------
    -------------

    Success rate
    % of tasks completed correctly

    Tool correctness
    Did the agent call the right tools with valid args?

    Safety constraints
    Did it respect boundaries and avoid forbidden actions?

    Latency (p50/p95)
    How long does end-to-end take?

    Cost (tokens/model/retries)
    What's the per-request expense?

    Regression
    Did this change break something that worked before?

    A practical starting rubric

    For each scenario, score on four dimensions:

    Outcome: correct / partial / incorrect Policy: safe / unsafe Efficiency: within budget / over budget Explainability: trace readable / trace chaos

    If you can't score all four, start with outcome + policy. That alone will catch most production failures.

    The path forward

    If you have one agentic workflow that matters, I can build a production-grade v1 with an eval harness in 1–3 weeks. The deliverable includes:

  • Working agent with typed tools
  • Eval suite (30–100 golden scenarios)
  • CI gate that blocks bad deploys
  • Observability dashboard for ongoing monitoring
  • Book a call to discuss your specific workflow.

    Want to discuss this topic?

    I'm happy to chat about how these ideas apply to your specific situation.

    Book a 20-min call